At Auyeesnc, we stand behind the quality of our smart AI hearing solutions. This Return & Refund Policy applies to all products purchased directly from HK AUYEETEK INNOVATION TECHNOLOGY LIMITED via this website. Our 45-Day Risk-Free Trial is designed to ensure your device functions perfectly during your initial experience. This policy applies exclusively to products purchased directly through our official website (auyeesnc.com).
1. 45-Day Risk-Free Quality Guarantee
We offer a 45-day exchange guarantee to protect you against any product malfunctions.
- Eligibility: To qualify for this guarantee, the product must have been purchased directly from auyeesnc.com. Proof of purchase (order number) is required for all service requests.
- Free Replacement: If your hearing aids experience any technical failure or manufacturing defect within 45 days of delivery, we will provide a free replacement unit at no extra cost to you.
- Non-Refundable Policy: Please note that Auyeesnc does not offer refunds or returns for non-defective products. If the device is functioning according to its specifications, it is not eligible for return or refund.
2. 1-Year Limited Warranty (Main Units)
Beyond the initial 45-day trial, your Auyeesnc hearing aids are covered by a 1-year warranty against manufacturing defects.
- Coverage: This covers internal component failures and battery issues for the main units.
- Exclusions: The charging box, charging cables, and consumable accessories (ear tips, brushes) are not covered by the 1-year warranty.
- Third-Party Purchases: This warranty is non-transferable and does not apply to items purchased through third-party sellers, auction sites, or private individuals.
3. What is NOT Covered? (Exclusions)
To protect our service quality, the following cases are not eligible for replacement, return, or refund:
- No-Reason Returns: We do not accept returns if the product is fully functional and free of defects.
- User-Inflicted Damage: Any device showing signs of misuse, accidental damage, or physical abuse (e.g., dropped, crushed, or water-damaged by the user) voids all guarantees.
- Unauthorized Tampering: If the device has been opened or modified, the warranty and 45-day trial are void.
- Accessories: All individual accessories (ear tips, wax guards, cables) are final sale and non-refundable.
4. Replacement Process for Defective Units
If you believe your device is defective:
- Step 1: Contact support@auyeesnc.com with your order number and a video/photo demonstrating the issue.
- Step 2: Our technical team will troubleshoot with you. If a defect is confirmed, we will authorize a replacement.
- Step 3: For confirmed defective units within the 45-day window, we will ship a new replacement to you.
5. Order Cancellations
You may cancel your order for a full refund within 24 hours of placement, provided the order has not yet been processed or shipped.
6. Defective on Arrival (DOA)
If your device arrives damaged or broken upon unboxing, notify us within 72 hours. We will arrange an immediate replacement after verifying the shipping damage.
7. Contact Information:
- Brand Name: AuyeeSnc
- Company Name: HK AUYEETEK INNOVATION TECHNOLOGY LIMITED
- Address: Room 3, Unit P, 1/F, Kaiser Estate Phase 3, 9-11 Hok Yuen Street, Hung Hom, Kowloon, Hong Kong
- Email: support@auyeesnc.com